Exploring online help-seeking searches using Google Trends data

By Dr Sebastian Whiteford, Swansea University, School of Psychology and Dr Scott Houghton, Northumbria University, Psychology Department 

This blog describes a research project made possible by a Strategic Award from the Hub’s Research Innovation Fund, which funds innovative and interdisciplinary research to understand and tackle gambling harms. 

Harnessing online sociotechnical methods to better identify and understand gambling related help-seeking has great potential to help people access advice and support sooner. Online search behaviour is, however, an understudied form of help-seeking for individuals experiencing gambling related harms. Google Trends offers a potentially rich, publicly accessible data source which can be used in conjunction with other data sources to investigate historical and ongoing/developing patterns of online help-seeking searches for gambling related harms across time and geographical regions.  

What we did. The primary aims of this project were to explore how individuals search for gambling related harm minimisation tools and treatment help and support opportunities online, and how this may have changed over time. We identified a series of key terms for general help-seeking and service specific searches, and examined their trends across the last decade. 

What we learned. The project has generated some unexpected avenues – particularly in terms of exploring the influence of policy changes on search behaviour. In particular, we saw significant changes in the underlying motivation for online searches using the term ‘GAMSTOP’ (a free online gambling self-exclusion tool) after March 2020, when all gambling operators in GB were required to be part of the GAMSTOP scheme as a condition of the licence granted to them by the Gambling Commission. A key aspect of this has been using “related queries” to understand how the underlying intention of a search term can change over time – in the case of GAMSTOP, shifting from a surge in searches to find out how to access the self-exclusion tool in March 2020 to searches to find ways to circumvent it. This has allowed us to, at least in part, deconstruct online search behaviour to better determine their relevance to gambling harm, for example delineating “poker” the game, from “poker face” the song.  

The project also enabled us to explore the limitations of using Google Trends data, notably changes to data access and data quality over the course of the project. We initially hoped to examine relatively high temporal resolution search data (e.g., hours within days), but the changes to the data provided make this approach infeasible for now. Instead, we pivoted to focus on larger units of time, and employing combination terms to enable us to use the data that is presently available as effectively as possible. Without daily data across the entire date range identified, the utility of Google Trends data alone is limited and means that – for future studies – we would require comparator datasets (e.g. gambling support helpline data) with sufficient observations and the required temporal granularity (across a similar date range) in order to analyse the Google Trends data. 

Next steps. These insights have paved the way for applications of this approach to explore the implications of historical and ongoing changes to policy and practice in the online search behaviour of gambling harms and support/treatment for those harms. In addition to disseminating the findings widely, we have also met with the Google Trends team to discuss our concerns and suggest improvements in how they sample and distribute their data, in ways that would enhance its value to gambling harms research and many other fields.  

 

Understanding the relationship between stigma and gambling-related harm

By Prof Zsolt Demetrovics PhD, Flinders University, Dr Andrea Czakó PhD, Centre of Excellence in Responsible Gaming, University of Gibraltar and Yanisha Soborun, Centre of Excellence in Responsible Gaming, University of Gibraltar 

This blog describes a research project made possible by a Strategic Award from the Hub’s Research Innovation Fund, which funds innovative and interdisciplinary research to understand and tackle gambling harms. 

This project investigated the stigma surrounding gambling, examining the cultural, societal, and psychological factors that contribute to it. Research on the social perception of gambling and gambling disorder, gambling-related stigma, and internalised negative beliefs related to gambling such as shame, anxiety, and guilt is very limited both in the UK and globally. Although previous studies have demonstrated that stigma negatively affects mental health and treatment-seeking in cases of substance abuse and other mental health disorders, few studies have explored gambling-related stigma and its consequences. Our project aimed to address this research gap and explore the public perceptions of gambling and how stigma contributes to gambling-related symptoms and harm in the UK and other cultural contexts.  

What we did: We investigated this subject both at a general population level as well as among people who engage in gambling activities, through two online surveys. Study 1 was a general population survey conducted in the UK (n=1,419 respondents) as well as in seven other countries (Kenya, n=2,838; Poland, n=905; Spain, n=755; Canada, n=733; Hungary, n=703; Australia, n=702; Italy, n=443). Study 2 was based on a UK sample of individuals who engaged in gambling in the last 12 months (n=1,174).  

What we learned: Our two studies show that there exists significant stigmatisation, as well as self-stigmatisation related to gambling and gambling disorder.  

Among the UK general population in Study 1, survey respondents perceived both individuals who gamble and those suffering from gambling disorder as having negative traits, including unreliability and a lack of discipline. A significant proportion of people were less willing to be friends with a person who regularly engages in gambling (21.5%) or suffers from gambling disorder (47.5%). Both intrinsic (e.g., personality traits, lack of willpower) and extrinsic factors (e.g., addictive nature of gambling games) were seen responsible for the development of gambling problems, but less importance was ascribed to genetic factors. While more than 90% of people recognised depression, bipolar disorder, and schizophrenia as mental illnesses, only a smaller proportion (57.1%) identified gambling disorder as a mental illness. Additional cross-national analysis in seven countries showed that there is significant gambling-related stigmatisation as well as self-stigmatisation present cross-culturally, although the occurrence of gambling behaviour and problem gambling as well as perceived factors behind the development of gambling disorder seem to vary significantly.  

In Study 2, 15.5% of people who gambled in the past year reported that they have experienced discrimination related to their gambling, often from family members or friends. The experiences of discrimination were associated with higher levels of anxiety, depression and stress, and higher levels of insomnia. Those who experienced discrimination had slightly higher levels of alcohol consumption than those who did not; however, no significant correlation was found. Feelings of guilt, shame, regret and a need to hide gambling behaviour from others were also frequently reported. As stigmatisation of gambling and gambling disorder can act as a barrier to seeking treatment, it may contribute to the worsening of symptoms and negatively impact treatment outcomes. Therefore, our results have important implications for research, diagnosis, therapy as well as prevention of gambling related harms. 

Next steps: Following the closure of the current research project, we plan to build on our findings by planning further studies such as collecting qualitative data through interviews. This approach will deepen our understanding of the experiences and challenges faced by the people who gamble, their significant others, treatment providers, and employees from social services, healthcare, and NGOs. Additionally, we will promote the initiation of new research projects utilising our questionnaire, including potential longitudinal studies that could track changes over time and provide further insights into gambling behaviours and their impacts. 

Furthermore, we have already begun expanding the present research to additional countries in order to broaden the scope of the study. The questionnaire has recently been translated to Russian, enabling us to gather more diverse data. Moving forward, we plan to continue this effort by incorporating even more countries, which will provide a more comprehensive understanding of the topic across different cultural contexts. 

About the project team: The project was led by Prof Zsolt Demetrovics PhD, Flinders University (previously Centre of Excellence in Responsible Gaming, University of Gibraltar), with Dr Andrea Czakó PhD, Yanisha Soborun (PhD Candidate), with co-investigators Ronald Kipkirui Ngetich (PhD Candidate), Pedro Romero (PhD Candidate) from the Centre of Excellence in Responsible Gaming, University of Gibraltar; Magda Losaberidze (PhD Candidate), ELTE Eotvos Lorand University; Prof. Ornella Corazza, PhD, University of Trento/University of Hertfordshire; Prof Mark Griffiths, PhD, Nottingham Trent University; Dr. Karol Lewczuk, Cardinal Stefan Wyszynski University; and Dr. Rosalind Baker-Frampton, Gordon Moody.  

A Hub workshop in Nairobi to develop a Pan-African gambling harms research network 30th April – 2nd May 2025

By Dr Emily Crick and Professor Agnes Nairn

Agnes Nairn, Hub Co-Director, and Emily Crick, Hub Research Development Associate joined representatives from the following institutions for a rich and stimulating 2 day workshop in Nairobi, Kenya. 

  • University of Namibia, Namibia – Dr Albert Shikongo 
  • Makerere University, Uganda – Dr Branco Sekalegga and Dr David Kakeeto 
  • Jaramogi Oginga Odinga University of Science and Technology, Kenya – Dr Gregory Jumah Nyongesa and Professor Pamela Raburu 
  • Unified Initiative for Drug Free Nigeria/Arizona State University, Nigeria – Daniel Ikenna Molobe 
  • University of Cape Town, University of South Africa, South Africa – Dr Caitlin Ferreira and Dr Jeandri Robertson 

All of these researchers have either been funded by the Hub or are working with Hub researchers and our mission was to work together on developing a Pan-African gambling harms research network.  In line with the complexity of gambling harms, the researchers’ disciplines and methodologies ranged from Performing Arts, Marketing, Education and Public Policy to Mathematical Modelling.  More details can be found about the funded projects here: Kenya, Uganda, Namibia, Nigeria. The South Africa project is a replication of Bristol projects on the volume of broad cast gambling messaging during cricket, rugby and football. 

The workshop was supported by the Perivoli Africa Research Centre (PARC) at the University of Bristol, a Research Development International Collaboration Award from the University of Bristol and the Bristol Hub for Gambling Harms Research. 

The network will be grounded firmly in the principles of the Africa Charter, an Africa-centred framework for advancing a transformative mode of research collaborations between the Global North and Africa and is a PARC Pathfinder Project – designed to put the charter principles into action. 

Over the course of two intense days together, involving a lot of flip charts and post-it notes, we co-created objectives for the network. 

 To support high quality Africa-centred gambling harms research collaborations  

  • between University of Bristol (and other global North institutions) and partners across the African continent  
  • between African partners 

To provide mutual support and capacity building in 

  • building a career in gambling harms research 
  • novel gambling harms research designs 
  • conducting multi-disciplinary research 
  • working with non-academic partners 
  • writing academic papers 
  • disseminating findings to lay audiences  
  • working with impact stakeholders including policy makers, regulators and community groups 
  • understanding how to use research to influence governments  

We explored the commonalities and divergences in how gambling is represented and understood across our countries and agreed that local, cultural understanding is paramount to help tailor local interventions to prevent gambling harms.  

Whilst each African project is very different, three strikingly common features emerged from our discussions.   

  1. Gambling harms are escalating extremely fast across the continent partly because online betting (particularly on sports) has become easily accessible by mobile phone 
  2. There is a severe paucity of research on gambling harms in Africa    
  3. There are also two very important policy issues/tensions: 
    • Gambling brings much needed economic contribution to regions and nations. So, policy makers can be reluctant to regulate too heavily.  
    • Gambling operators are global giants with enormous marketing, IT and legal budgets.  Regulators are national or even regional.  They are ill-equipped to protect citizens from harm. So, it is hard for willing policy makers to keep up with the activities of gambling operators – particularly in the light of lack of understand of scale and scope of gambling harms. 

The policy impact of gambling harms research will therefore be a very important part of our network. 

We also discussed that whilst the tensions experienced by policy and public health officials in the face of escalating gambling harms are common across the world, most of the research has been done in the global North: Australia, UK, USA, Europe. One of the challenges for the network will be to ensure that research conducted in the continent is genuinely Africa centred across all areas of the Africa Charter. As a funder, the Hub has an opportunity to put into practice Charter principles that apply to funders. 

The group also agreed to replicate the Kenyan study on gambling harms amongst students in Nigeria, Uganda, South Africa, Namibia and UK. We are following up our exciting discussions online over the next couple of months and a grant from the Bristol Collegiate Research Society means we can all meet again in Bristol to take forward the network and our new research project.  This coincides with the Colloquium on 16th October. 

The impact of gambling information diffusion on consumer behaviour and the design of a mitigation model to address harmful gambling in Namibia

By Dr Selma Iilonga, Dr Albert Shikongo, and Ms. Jacobina Mwiiyale, University of Namibia.

This blog describes a research project made possible by a Strategic Award from the Hub’s Research Innovation Fund. The Strategic Award is an annual competition that funds innovative and interdisciplinary research to understand and tackle gambling harms.

Namibia has seen exponential growth in gambling among the population, with regular high-profile media stories that celebrate large wins from sports betting. However, we know very little about how gambling impacts individuals and communities or how best to protect people from gambling harms. This groundbreaking interdisciplinary research project was the first empirical study on gambling in Namibia. Its main aim was to investigate how the dissemination of gambling information impacts consumer behaviour and to design a mitigating model to address harmful gambling. We conducted field work in Feb-May 2024 in betting/gambling houses in four regions of Namibia (Erongo, Khomas, Oshana, and Zambezi) and collected data from people who gambled using survey questionnaires (1,598 responses) and 60 semi-structured interviews. We also conducted covert observation in around 60 betting/gambling houses.

What we learned:

  • People who gamble in Namibia are more likely to be young and male: Our survey showed that young Namibians were most likely to be involved in gambling activities, with 19% of those aged 15-24 and 47% of people aged between 25 and 34 years actively gambling. More men (69%) than women (31%) were participating in gambling activities.
  • Word-of-mouth plays a key role in people’s exposure to gambling: The highest proportion of our survey participants (40%) were exposed to gambling through word of mouth. Other sources included gambling adverts (15%), billboards (14%) and WhatsApp or other forms of social media (13%).
  • Money is a strong motivator for gambling: Around half of our survey participants (48%) said they gambled to win money. Other reasons included for fun/entertainment (16%), for competition and skills (9%), to kill boredom (8%), social interaction (8%), stress relief (5%), having more money to spend (3%), and because they cannot stop (2%).

Based on the research, we recommended a range of strategies for mitigating gambling harms in Namibia, including the introduction of live counselling TV and local radio programmes providing gambling education, including testimonies from people who have experienced gambling harms; educational tailor-made gambling information literacy programs for all ages; and amendments to the current gambling act to regulate gambling advertisements.

The implementation of these strategies requires collaboration between stakeholders and change agents. We therefore hosted a workshop for policymakers and other stakeholders in July 2024 to discuss the research findings and recommendations. We were delighted that the workshop was attended by 70 expert participants including public health researchers, local council members, social workers, experts from the Ministry of Environment and Tourism, Gambling Division (the regulating body of gambling activities in Namibia) and Mr John Erastus, CEO of the Gambling Board of Namibia. Participants expressed strong support for the study to be rolled out across Namibia; and for improved consumer protection, including greater availability of gambling treatment centres, changes to gambling licensing, and better monitoring of gambling and betting outlets to prevent underage participation in gambling activities. Further information about the policy workshop is provided in this blog. You can also watch a YouTube video of Dr Iilonga’s presentation of the research at the Hub’s 2024 Colloquium.

About the project team: The project was conducted by the University of Namibia, led by Dr Selma Iilonga (Library and Information Services Unit), with Co-Investigators Dr Albert Shikongo (Department of Computing, Mathematical and Statistical Sciences) and Ms. Jacobina Mwiiyale, (Library and Information Services Unit).

Betting shops and crime in English cities and Police Force Areas

By Dr Oluwole Adeniyi and Professor Andy Newton (Nottingham Trent University), Dr Ferhat Tura and Professor John McAlaney (Bournemouth University)

This blog describes a research project made possible by a Strategic Award from the Hub’s Research Innovation Fund. The Strategic Award funds innovative and interdisciplinary research to understand and tackle gambling harms. 

This project investigated the relationship between betting shops and crime in seven cities in England (Birmingham, Bristol, Liverpool, Leeds, Newcastle, Nottingham and Sheffield) and two Police Force Areas (Dorset and Surrey). We conducted spatial and multilevel analysis on data obtained from the Gambling Commission’s register of licensed gambling premises, police-recorded crime data, UK Census, point of interest data from the Ordinance Survey and access to health assets and Hazards (AHAH) from Consumer Data Research Centre across three time points (2015, 2019 and 2022). This project builds on our previous study that found a relationship between betting shops and crime at a national level in England, by exploring whether similar relationships exist at sub-national geographies.

Key Finding #1: There is a relationship between betting shops and crime at the level of cities and Police Force Areas in England. Our cluster analysis (which organises items into groups, or clusters, based on how closely associated they are) provides evidence of co-location in the patterns of betting shops and overall crime across similar neighbourhoods in our seven cities, with strong evidence in Birmingham, Sheffield, Liverpool and Bristol compared to Nottingham and Newcastle.

Furthermore, we used a multilevel model (designed for data where units like neighbourhoods are grouped or clustered within larger units like cities and PFAs) to explore the relationship between betting shops and anti-social behaviour, burglary, bike theft, drugs, public disorder, shoplifting and theft from the person, while controlling for the resident populations and year. We found a significant positive relationship between betting shops and all the crime categories across the seven cities.

In the two PFAs, Dorset showed evidence of co-location of betting shops and overall crime, but Surrey did not. Like the cities, our multi-level models found a positive association between betting shops and all crime types in both PFAs.

It is important to note that our analysis does not show that having betting shops in cities or PFAs causes crime. Rather, our focus is on the co-location of crime with betting shops, and our analysis shows that betting shops are places around which crime occurs.

Key finding #2: The relationship between betting shops and crime is impacted by neighbourhood characteristics, but there are key differences between cities and PFAs. Delving into the data in more detail, we conducted multilevel modelling that controlled for a range of neighbourhood characteristics such as education deprivation, access to healthy assets and hazards, occupation, housing tenure and point of interest data (e.g. bus stops and food and drink places).

This showed that the relationship between betting shops and crime is impacted by neighbourhood characteristics, but there are differences across the cities and PFAs. For instance, the presence of betting shops increases the likelihood of at least one type of crime in Birmingham (ASB and shoplifting), Bristol (all crimes, anti-social behaviour, public disorder and burglary), Liverpool (ASB, public disorder, shoplifting and burglary), Newcastle (shoplifting) and Nottingham (all crime, ASB and shoplifting). On the contrary, there is no relationship between betting shops and crime in Leeds, whereas, in Sheffield, a negative relationship is observed between number of betting shops and bicycle theft. Across the cities and PFAs, the crimes with the greatest association with betting shops were ASB and shoplifting.

We also identified some key correlates of crime. Factors such as higher numbers of private and social renters, food and drink shops as well as bus stops in a neighbourhood further exacerbate the relationship between betting shops and crime. Based on other academic literature, these attributes suggest high residential mobility, low collective efficacy, high population density and high footfall associated with structural and concentrated disadvantages. The concentration of these risk factors of crime together with betting shops will further increase the level of disorganisation and riskiness, which serve as catalysts for crime occurrence.

Potential impacts
This study provides a nuanced picture of the relationship between betting shops and crime across different geographies in England. The results highlight that – irrespective of the similarities in the relationship between betting shops and the different crime types – there are clear differences with cities and PFAs. This emphasises the importance of local policies to tackle the negative impacts of provisioning of gambling activities; and the importance of local councils having sufficient powers to develop tailored approaches that work in their neighbourhoods and for their communities.

About the project team: The project was led by Dr Oluwole Adeniyi, Nottingham Trent University (Nottingham Business School) working with Dr Ferhat Tura, Bournemouth University (Department of Social Sciences and Social Work), Prof Andy Newton, Nottingham Trent University (Department of Criminology and Criminal Justice) and Prof John McAlaney, Bournemouth University (Department of Psychology).

Engaging Scotland’s community voice to understand the next steps needed around gambling-related harm

by Dr Tom Bason (Coventry University), Francesca Howard (Fast Forward), Wendy Knight (Early Knights Ltd)

This blog describes a small-scale exploratory research project that tested how to raise awareness about gambling harms among young people and adults living in deprived areas of Scotland.  We used classroom-based activities and Family Fun DaysIt was funded by a Research Innovation Fund Seedcorn Grant from the Bristol Hub for Gambling Harms Research. The Seedcorn Grant scheme is for early-stage research projects to test ideas, generate new insights and build working relationships with external partners, from which larger-scale impactful projects can be developed.

The issue of gambling-related harms is increasingly concerning, particularly in Scotland, where treatment services lag behind the rest of the UK. This project explored different ways of engaging local communities in deprived areas to raise awareness of gambling harms and services that can support people who are impacted by them. We tested two activities:

Examples of T-shirts designed by students who participated in the project to raise awareness of gambling harms.
Examples of T-shirts designed by students who participated in the project to raise awareness of gambling harms.

Classroom Activities: Our partner Fast Forward – a charity that promotes young people’s health and wellbeing through education and training – conducted classroom-based activities with 12–14-year-olds in two schools that serve catchment areas ranked among the most deprived in Scotland. Students watched Fast Forward’s ‘Trust Me’ movie a week prior to a workshop in which Fast Forward staff led discussions on topics like gambling advertising, reducing gambling risks, the impact on others, and available support services. Around 110 students participated in these discussions. Following this, the students created sports shirt designs with positive messages about preventing gambling harms, resulting in 123 submissions – examples of which are shown below. The idea was for students to think about alternative messages to the gambling operator logos seen on the shirts of professional sports players. Some of the students’ designs were printed on T-shirts that were distributed at the Family Fun Days.

Community Events: We ran two Family Fun Days at the same schools, using rounders games to draw in local communities, followed by indoor workshops on gambling harms that were facilitated by Fast Forward. This approach integrated the educational component into the day’s activities, with the aim of making the workshop feel like a natural continuation of the fun rather than a separate, formal session. Food from local vendors was freely available at both events, which was an important part of engaging participants and provided an opportunity to tell local food vendors about the project. The RCA Trust – part of the National Gambling Support Network  – were also on hand to provide professional help if it was needed.

In total, 24 people attended the community events, including students from the schools, their family members, teachers and local politicians. As well as testing how community sports activities can be used to raise awareness about gambling harms, some adults from the local community engaged directly with Fast Forward staff about their own gambling issues.  The events also facilitated valuable conversations between project team members and local politicians about the issues facing local communities, such as the presence of betting shops on high streets in more deprived areas.

T-shirts featuring designs by the students were distributed at the Family Fun Days and worn by the rounders players and other attendees. These shirts, worn by school , sparked additional conversations about gambling harms. For example, a chance conversation at the gym with a mental health nurse – prompted by one of the shirts – resulted in Fast Forward delivering a gambling harm train session to local mental health workers. Materials, including posters designed by students, were left with the schools to display both the work and messages about gambling harms.

What we learned: Through this seedcorn project, we achieved our primary aim of showing how community-based sports-themed activities can be a hook to engage young people and the wider community to explore gambling and gambling harms. The project demonstrated the value of bringing together Fast Forward’s expertise of engaging young people in discussions around sensitive topics (e.g. using video as a medium to open up conversations) with Wendy Knight’s lived experience of gambling harms. We learned the importance of having resources to offer schools and students (such as T-shirts and posters) to encourage engagement; and needing to find times for the class-based activities that worked for the schools, given how far in advance they have to plan. The project also highlighted some of the practical challenges of conducting research with young people under 18, such as getting parental consent to participate in research and having a Plan B to sensitively deal with situations where some young people have got parental consent and others do not.

About the project team: The project was led by Coventry University, working with Fast Forward and Early Knights Ltd. The project team comprised Dr Tom Bason, Associate Professor, Centre for Business in Society, Coventry University; Francesca Howard, Programme Manager, Scottish Gambling Education Hub, Fast Forward; and Wendy Knight, Director of Early Knights Ltd.

 

 

 

 

 

Starting conversations about harmful gambling with ethnic minority women

by Dr Emily Arden-Close (Bournemouth University)

This blog describes a small-scale exploratory research project to better understand the barriers and challenges faced by women from minority ethnic groups in accessing gambling harms treatment and support, and potential ways to overcome them. It was funded by a Research Innovation Fund Seedcorn Grant from the Bristol Hub for Gambling Harms Research. The Seedcorn Grant scheme is for early-stage research projects to test ideas, generate new insights and build working relationships with external partners, from which larger-scale impactful projects can be developed.

Women from minority ethnic communities are under-represented in gambling addiction treatment services in Britain, although prevalence of gambling harm may be higher in these communities than in the general population. This project comprised: (1) A co-design study with women from minority ethnic groups who had received treatment for gambling-related harms to explore barriers to access and ways to overcome them; and (2) testing community-based Family Fun Days as a way to start conversations with women from minority ethnic groups about gambling and gambling harms.

Co-design study: We conducted qualitative research with 10 women from minority ethnic communities who had received treatment for gambling-related harms. Wendy Knight from Early Knights Ltd, who is from an ethnic minority background and has lived experience of gambling harms facilitated the group discussions, which helped put our participants at ease.  Our discussions highlighted how belonging to a close-knit community could be a barrier to seeking help, due to fears about how their community might respond to any disclosure of gambling problems and to feeling embarrassed. However, the women described how once they had talked to their social support network about their gambling, an empathetic and understanding response facilitated them getting help. They also talked about ways to raise awareness of the support that’s available, as they themselves had not known where to turn. In particular, they felt that advertising via social media – using content that is inclusively designed to reflect different socio-demographics – would enable gambling support services to reach a much wider audience. They felt that gambling treatment and support providers need to make sure that they use inclusive imagery and language on their websites and other content, otherwise people may think that services are not for them.

Family Fun Days: We held two Family Fun Days in public parks in Walsall and Sandwell, West Midlands. These are areas with a high proportion of residents from minority ethnic communities, which are also local to Gordon Moody’s gambling harms treatment and support services. We wanted to test if Family Fun Days, centred around community rounders matches, might be an effective way to raise awareness of gambling-related harms among women from minority ethnic communities. The events were advertised in public places locally and to schools. Rounders was facilitated through Rounders England in conjunction with Early Knights Ltd and t-shirts with the participating organisations’ logos provided to participants. Gordon Moody representatives attended to provide information about the service. Food was provided and an interactive talk on gambling-related harms was delivered by Red Card Gambling Support.

While both events ran smoothly, we had fewer participants than we expected. In particular, the Family Fun Days did not seem to be especially effective in engaging women from minority ethnic communities. We were, however, successful in engaging with men from the local community who were playing cricket in the parks, who chatted with the team and listened to Red Card’s talk about gambling-related harm.

What we learned:

  • The co-design study showed that a lack of inclusive imagery and content on the websites (and other content) of treatment and support providers may be putting women from minority ethnic groups off seeking help. As a result of this learning, our project partner Gordon Moody is using the findings to make its website, advertising strategy and treatment more inclusive and attractive to a wider range of socio-demographic groups, including women from minority ethnic groups.
  • We were able to further validate the value of co-designed projects. Working with a lived experience facilitator for the group discussions helped put participants at ease. Two people with lived experience also provided helpful feedback on our research findings.
  • Our experience of testing Family Fun Days in public parks showed this may not be an effective way to engage women from minority ethnic groups in conversations about gambling and gambling harms. Future work could usefully explore what spaces women are comfortable accessing and potentially discussing these types of issues. Offering information and support about gambling-related harms at established community-based outdoor activities, such as Park Runs, could also be tested.
  • The Family Fun Days highlighted the importance of fostering contacts, networks and relationships with local communities, community leaders and other stakeholders (such as local councils and universities) in order to co-design and deliver such events so they attract a larger and more diverse audience.

About the project team: The project was led by Bournemouth University, working with Gordon Moody, Early Knights Ltd and Red Card Gambling. The project team comprised Dr Emily Arden-Close, Bournemouth University; Dr Rosalind Baker-Frampton (Gordon Moody); Wendy Knight, Director of Early Knights Ltd.; and Tony Kelly (Red Card Gambling).

 

“I Bet You Need to Know This”: Exploring Gambling Harm in Welsh Rugby

by Cerys Head, GREAT Research Facilitation Officer, University of Swansea 

This blog describes a small-scale exploratory research project to raise awareness about gambling harms among the rugby community in Wales, at all levels of the game. It was funded by a Research Innovation Fund Seedcorn Grant from the Bristol Hub for Gambling Harms Research. The Seedcorn Grant scheme is for early-stage research projects to test ideas, generate new insights and build working relationships with external partners, from which larger-scale impactful projects can be developed.  

Gambling harms is complex and affects different communities in different ways. Over the past 25 years, “gamblification” of sports has grown exponentially, with sports betting operators becoming major sponsors of sporting events and contributing to the normalisation of gambling. In light of this, there are growing concerns about the risks of gambling harms for sports audiences but also high-performing team sport athletes who are known to have risk factors for addictive behaviours, including young age, sensation seeking and competitiveness. Rugby players are therefore a group at risk of gambling harms, but to date there has been little research to understand their experiences and ways to mitigate potential harms.  

To help raise awareness about gambling harms among the Welsh rugby community, we convened a two-hour in-person workshop in Cardiff in March 2024. The main element of the workshop was a lived-experience Q&A session with ex-professional Welsh rugby union player Bradley Davies, facilitated by Lloyd Ashley, also an ex-rugby player and now Swansea University’s Athlete Support Officer and lead for mental health & wellbeing at the Welsh Rugby Players’ Association. Bradley shared his personal journey with rugby and gambling, discussing the challenges he faced, the impact on his life, and his path to recovery. This engaging Q&A session stimulated a lively discussion with the 18 workshop participants, drawn from Bridgend college, a local rugby club and Welsh Rugby Union. 

Robert Parker, Ara Recovery for All’s Community Engagement Manager, also talked at the workshop about recovery rates and support services available for those struggling with gambling. He provided insights from his own personal lived experience, and practical advice on accessing help and resources, emphasising the importance of seeking support.  

Via an online survey completed during the workshop, participants shared their views about areas of potential future research in relation to rugby and gambling, which included: 

  • The impact of gambling on mental health and well-being of sports participants. 
  • Long-term effects of gambling on career sustainability in sports. 
  • The prevalence of gambling among rugby players. 
  • Impact of gambling on team dynamics. 
  • Awareness of support services for gambling-related issues.  
  • The role of family and peer support in mitigating gambling harm. 

As a result of the Seedcorn Grant, we have fostered new connections with rugby clubs and colleges in Wales. The funding also enabled us to build valuable relationships in the rugby community, including current and ex-professional rugby players, laying the groundwork for potential future research collaboration, both within the academic community and with major sport organisations such as Welsh Rugby Union.  

About the project team: The project was led by the University of Swansea’s GREAT network Wales (Gambling Research, Education and Treatment), working with ARA Recovery for All which provides treatment and support for gambling harms as part of the National Gambling Support Network. The project team comprised Cerys Head, GREAT Network’s Research Facilitation Officer; Lloyd Ashley, a former professional rugby player who is now Swansea University’s Athlete Support Officer and lead for mental health & wellbeing at the Welsh Rugby Players’ Association; Simon Dymond, Professor of Psychology and Behaviour Analysis, Swansea University; and Robert Parker, Community Engagement Manager, ARA Recovery for all.  

Colloquium 2024: International Challenges in Gambling Harms Research

By Adrianna Jezierska, PhD researcher at University of Bristol Business School

Professor Agnes Nairn speaking at the Bristol Hub for Gambling Harms Colloquium

The Bristol Hub for Gambling Harms Research held its second colloquium on 10th October 2024. After the success of last year’s event on capacity building in gambling harms research, this year focused on International Challenges in Gambling Harms Research. And it was a truly international gathering with 150 attendees from 10 nations comprising research experts, individuals with lived experience, government bodies, regulators and political commentators.  

From the moment the event opened, there was a clear sense of international urgency. Agnes Nairn and Sharon Collard, the Hub’s Co-Directors, set the tone in their welcome speech, reminding everyone that gambling is a global enterprise, and its harms are felt across the world.  

Brianna Doura-Schawohl speaking at the Bristol Hub for Gambling Harms Colloquium

This international perspective was echoed throughout the day, starting with a compelling keynote speech from Brianne Doura-Schawohl, a leading voice in gambling policy reform in the US. She offered a fascinating look at the cultural and legislative landscape in the United States, where gambling has deep historical roots and is tightly woven into the fabric of American culture – especially through sports. Just think of the Super Bowl, where a staggering 67.8 million Americans place bets each year. Brianne also highlighted the important role of college sports, likening it to a religion for many, and suddenly, it all made sense to me. I realised how much this had shaped the basketball shows my younger brother and I watched on Netflix – most of the NBA players would play basketball in the basketball college league, something I had never experienced as a student in Europe.  

Throughout the day, alongside the sessions, participants could gather around over 20 research posters on a wide range of topics presented by early-career academics and awardees of the Hub Research Innovation Fund, among others.  

Session 1: Sports and gambling 

Simon Chadwick offered a brief overview of sports sponsorship and its ecosystem in the leading sports events, such as the UEFA Champions League. As he rightly pointed out, sponsorship is no longer simply about finances. Gambling companies increasingly support local communities by financing male and female football clubs and charity-giving to academic institutions, demonstrating how these deals can make an uneasy mix of philanthropic efforts and business transactions.  

This normalisation effect was also highlighted by Maria Moxey, a researcher at the University of Bristol. She discussed the numbers of gambling ads in the opening weekend of Premier League football. In 2023, there were just under 11,000 gambling advertisements across televised football matches, sports news programming, radio and social media. That number skyrocketed to 30,000 in 2024. Despite the so-called ‘whistle-to-whistle’ ban, which stops the broadcasting of gambling adverts five minutes before and after the live sports event, gambling adverts are still present. The self-regulatory gambling advertising regime in GB is clearly not working. 

Carolyn Plateau, from the University of Loughborough, is one of the Research Innovation Hub awardees. The connection between gambling and cricket is less researched, but her work suggests that players are not immune to gambling. For example, cricketer Chris Wood has shared how gambling became a coping mechanism to manage emotions tied to his performance. 

Finally, Tobias Scholz from the University of Agder in Norway drew on yet another area of sports thus far neglected by governments: esports. As digital arenas are growing in popularity, there is an expanding marketplace for businesses, including gambling operators. Tobias highlighted that despite the interest in legislating gambling in elite sports, the approach is fragmented and lags behind the increasing popularity of esports.  

Session 2: Living with gambling harms  

With our understanding of the changing landscape of sports and gambling enhanced, we moved on to a conversation with Julie Martin and Matt Losing. This session differed from any other panel during the colloquium. The word ‘touching’ was probably the most used after this conversation. Facilitated by Ali Vowles, an ex-BBC Reporter and Presenter, attendees got to hear live experiences of people affected by gambling harms. I could see how quickly the interview changed the mood in the room  

Julie recounted personal stories of how her partner’s decade-long gambling addiction led to his tragic suicide, leaving her and her family with deep emotional trauma. Matt, who formerly served in the British Navy, developed a gambling addiction after being exposed to casinos in ports around the world. His addiction worsened after leaving the Navy, when online gambling became more accessible to him. 

The anchoring point of their stories was the immense value of the support provided by lived experience groups that help people who experience harm from gambling. Julie and Matt actively support these causes. Julie is the Aftercare Co-ordinator at BetKnowMoreUK, a charity established by individuals with lived experience. Matt works as the Armed Forces project lead at Ara Recovery For All, a Bristol-based charity that supports people affected by gambling harms, mental health issues and addiction. 

Session 3: Cryptocurrency, illegal gambling and gambling-like activities 

Professor Sharon Collard speaking at the Bristol Hub for Gambling Harms Research Colloquium

If the colloquium had a sub-theme, I am sure it would be something around the digitalisation of gambling. This session, describing various digital challenges for regulating gambling activities, started after a lunch break, where we had a chance to mingle, digest the morning sessions, and chat with the poster presenters.  

Sanya Burgess, a journalist with The i newspaper, discussed her investigative work into the rise of crypto casinos and gambling influencers, highlighting how these creators use fun, neon-coloured videos and celebrity imagery to promote unregulated crypto casinos. Unlike traditional casinos, crypto casinos allow anonymous, high-stakes betting with no limits or regulations, making them particularly harmful. Streamers often receive sponsorships from casinos, where their earnings increase as their followers lose more money. This lack of transparency encourages harmful gambling behaviour. Some influencers, driven by these deals, developed their own gambling addictions, with several reporting lost income, suicidal thoughts, and contracts being cancelled after their streams promoted risky betting habits.  

The University of Bristol’s Philip Newall discussed some of his new research about the gamblification of investing. The work started by drawing similarities between gambling and investing to the extent that they both include risky use of money. Although people in general perceive investing as less risky than gambling, gamblified investment products attract individuals to participate in high-frequency stock trading, or use design principles from gambling, such as encouraging frequent use or offering the allure of big, lottery-like wins. The gamblification of investing presents additional challenges for regulating financial markets and gambling as it blurs the lines between the two activities.  

Elena Petrovskaya from the University of Lincoln highlighted the fragmented regulation around loot box advertising. Loot boxes appear in video games, promoting the chance to win enhancements to performance in the game.  More specifically, she discussed the case study of the Netherlands and Belgium, two European Union states that have adopted some form of loot box regulation. Loot boxes have drawn criticism for targeting younger or vulnerable players by making them seem like a fun or easy way to enhance the gaming experience while downplaying the gambling-like nature of the transactions. 

Simon Ellis, from HMRC’s investigation team, discussed the organisation’s efforts to combat financial crimes like money laundering, a top priority for the team. He shared examples of fraud, including individuals submitting false tax declarations and organised crime groups smuggling tobacco and cigarettes with the proceeds laundered by placing large bets at local gambling venues. Such sophisticated schemes harm society by reducing tax revenue for essential services and operating outside traditional banking systems, making them harder to detect.  

Session 4: International and Interdisciplinary perspectives panel presentations and discussion 

The final session of the colloquium wrapped up some of the key themes from discussions throughout the day. Andrea Czako, from the University of Gibraltar and Selma Ilonga, from the University of Namibia, both awardees of the Research Innovation Fund, provided initial findings of their international projects. Andrea’s focus is on the public perception of gambling and gambling disorder. Probably the most staggering number from her presentation was that 47.5% of people would reject a friendship with someone who has a gambling problem. On the other hand, Selma provided a brief overview of the gambling legislation in Namibia that came into force in 2021. Despite the adoption of the Act, there is growing gambling advertising promotion across the country. The team of researchers led by Selma is investigating the promotional communication and materials used to influence gambling activities in a country that grapples with poverty and unemployment. Both presentations provided a unique understanding of the cultural dimensions of gambling across the globe.  

Kate Bedford from the University of Birmingham and Ben Haden from the Gambling Commission and President of the International Association of Gaming Regulators (IAGR) put forward this key message: in this fast-changing area, there is a need for good data and evidence to help minimise the risk and harms associated with gambling. In her presentation on the need for interdisciplinarity in gambling harms research, Kate referred to the fragmented conversations about legislation. While some countries adopt laws, we do not have a robust understanding of, nor evidence about, what regulation works best. Legal interventions designed with one group in mind can make things worse for other groups, making the case for a stronger interdisciplinarity in gambling research. In a similar vein, Ben presented the ongoing work by the IAGR, strengthening the available data and making them more widely available for researchers and interest groups that can influence decision-making, ultimately leading to a better understanding of what regulatory changes are necessary.   

Looking ahead to the third colloquium in 2025 

As the day drew to a close, it was clear that the colloquium set the stage for what is both achievable and necessary. With growing global and cross-disciplinary interests, participants fostered rich dialogue during the day. One participant remarked, “An amazing array of information and knowledge. It’s encouraging to see so much hard work being done.” Another added, “The posters covered a wide range of topics and sparked some fascinating discussions.”  

This sense of collaboration was widely appreciated, with attendees emphasising the welcoming tone and balanced mix of lived experiences alongside professional expertise “The tone of the event was very welcoming and the mix of lived experience and various other types of expertise was good”.  

It was exciting to observe such a dynamic exchange of ideas and a growing collective commitment to reforming the gambling industry. I look forward to next year’s event, where this momentum will surely continue to grow. 

Poster session at the Bristol Hub for Gambling Harms Colloquium

Workshop to policymakers on gambling in Namibia

By Dr Selma Iilonga, University of Namibia

University of Namibia logo

The University of Namibia’s project team, Dr. Selma Iilonga, Dr. Albert Shikongo, and Ms. Jacobina Mwiiyale, hosted a workshop for policymakers and other stakeholders on 25 July 2024 at the main Windhoek campus.

The workshop was attended by 70 participants including public health researchers, local council members, social workers, experts from the Ministry of Environment and Tourism, Gambling Division (the regulating body of gambling activities in Namibia) and Mr John Erastus, CEO of the Gambling Board of Namibia. Professor Agnes Nairn, Co-Director of the Bristol Hub for Gambling Harms Research also attended and gave an overview of gambling and strategies for mitigating gambling harm in the UK.

Professor Agnes Nairn, Co-Director of the Bristol Hub for Gambling Harms Research also attended and gave an overview of gambling and strategies for mitigating gambling harm in the UK

The project researchers presented the findings from their research on  “the impact of gambling information diffusion on consumer behaviour and the design of a mitigation model to address harmful gambling in Namibia”. This groundbreaking research project is the first empirical study on gambling in Namibia. Masters student, Mr Markus Mandume also presented an overview of his research project on the Mathematical Modelling of Diffusion of Gambling Information and its impact on consumer’s behaviours.

University of Namibia researcher presenting their research.University of Namibia researcher presenting their research into gambling harms.

The study found that young people were most likely to be involved in gambling activities with 19% of those aged 15-24 and 47% of people aged between 25 and 34 years actively gambling. Older age groups had lower participation rates with 23% of those aged 35-44,  7% of people aged 45-54, 3% of those aged 55-64 and 1% aged over 65+ gambling. In terms of gender breakdown, the study found more males (69%) than females (31%) participate in gambling activities.

In terms of how participants were exposed to gambling activities, the highest proportion (40%) were exposed to gambling through word of mouth. Other sources of exposure included gambling adverts (15%), billboards (14%) and WhatsApp or other forms of social media (13%).

The study found various reasons for participating in gambling: to win money (48%), for fun/entertainment (16%), for competition and skills  (9%), to kill boredom (8%), social interaction (8%), stress relief (5%), having more money to spend (3%), because they cannot stop (2%).

The project researchers also presented a range of recommended strategies that could be developed for mitigating gambling harms :

  • The introduction of live counselling TV and local radio programmes providing gambling education, where people who have experienced gambling harms give testimonies of how they survive.
  • An amendment of the current gambling act to regulate the promotion of gambling responsible activities advertisements in local radio, TV, anywhere in Namibia.
  • The creation of the educational tailor-made gambling information literacy programs for all ages.
  • The creation of responsible gambling Artificial Intelligence App
  • To create a reward habit for gamblers for setting and sticking to responsible gambling goals.

The implementation of these strategies requires collaboration between stakeholders/change agents. The recommended strategies also require mathematical models to develop a gambling cost-benefit analysis. Advocating for funds from local and international partners to continue to support responsible gambling initiatives is essential. Lastly, a continuous monitoring, evaluation and feedback system should also be implemented to gather gambling feedback to improve the mechanisms in place, through collaboration with gambling industry, governments and non-Governmental Institutions and academic institutions for innovative solutions in responding to feedback.

The presentation of the research findings created strong discussion and engagement among workshop participants sharing diverse sentiments on best practice and advising researchers on the way forward. The workshop participants also expressed the need for the study to be rolled out to the remaining regions of Namibia that were not covered in this study and for the comparison of the findings between regions to influence policymakers, inform interventions and provide practical solutions to gambling advertisement/information/messages.

In support of the proposed recommended strategies models for mitigating gambling harms in Namibia, the workshop participants also expressed the strong need for the amendment of the gambling law and for the dissemination of this information to the public to create awareness of the protection for gamblers as provided by section 20 of the Gaming and Entertainment Control Act 13 of 20. This  includes the availability of treatment centres, fair distribution of gambling licensing, controlling the monitoring of gambling and betting outlets to prevent underage participation in gambling activities.

Overall, the workshop participants generated interesting views and debates on gambling impacts in the Namibian society and praised researchers’ effort in addressing such a sensible and sensitive matter.

The research project is funded by the Bristol Hub for Gambling Harms Research based at the University of Bristol.

Participants at Workshop to policymakers on gambling in NamibiaParticipants at Workshop to policymakers on gambling in Namibia